Lucia Mata, MS

    • Storyline Project

      Storyline Project

      Course created in Storyline covering the basics of UX research.

    • SmartBuilder Project

      SmartBuilder Project

      Course created in SmartBuilder covering the basics of UX research.

    • Image Asset Creation

      Image Asset Creation

      Image assets covering the basics of UX research.

    • Transcriber Onboarding

      Transcriber Onboarding

      Uncovered pain points and opportunities to improve the onboarding process through user interviews, journey maps and continuous usability testing.

    • Checkout Usability

      Checkout Usability

      Conducted usability testing to validate whether usability issues during checkout were causing low conversion rates.