I believe in creating functional products and experiences for people
As a researcher, I’m skilled in the process of defining problems to solve, formulating the right questions to ask, finding the appropriate methods to gather data, discovering the patterns and insights that will ultimately guide decision making and building internal connections to make insights actionable.
About me
I love creating awesome products that delight users. My undergrad in Web Design and Development gave me the context and knowledge to understand and connect with designers and engineers, while my master’s in Technology with an emphasis in Human-Computer Interaction gave me to tools I needed to become a rigorous researcher and strategist, such as proficiency in different research methods, data manipulation and analysis, and strong communication skills. I am currently pursuing a PhD in Instructional Psychology and Technology, focusing on immersive learning experiences and simulations. As part of my research, I have worked on Extended Reality (XR) training for high-risk industries, and interactive educational simulations for cybersecurity courses.
Along with professional experience as a UX researcher in B2B & B2C industries, both at the product and enterprise level, I also have experience as a UX designer and academic researcher.
UX Research Projects
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Read more: Transcriber Onboarding
Uncovered pain points and opportunities to improve the onboarding process through user interviews, journey maps and continuous usability testing.
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Read more: Checkout Usability
Conducted usability testing to validate whether usability issues during checkout were causing low conversion rates.
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Read more: Freelancer Satisfaction
Facilitated a biannual survey to baseline freelancer satisfaction in different areas and track satisfaction over time.
Lucia Mata, MS 